ORDERS
How do I know if my order has been received?
Once you’ve placed your order, we’ll send a confirmation email with all your order details. This usually arrives within a few minutes, so if you can’t see it in your inbox, have a quick check of your junk or spam folder.
Still can’t find it? We’re happy to help. Simply get in touch with us and we’ll check everything for you.
Can I change or cancel my order?
Need to make a change to your order? Get in touch with us as soon as you can and we’ll be happy to see what we can do.
We prepare orders quickly so they can be on their way to you as soon as possible. If your order hasn’t been processed yet, we may be able to update or cancel it for you.
If it’s already been processed or dispatched, you can still return eligible items through our usual returns process.
Can I change my delivery address after placing an order?
Need to update your delivery address? Get in touch with us as soon as possible and we’ll be happy to help.
If your order is still being prepared, we’ll do our best to update the address before it’s sent. If your order is already on its way, changes may be more limited, but please still reach out and we’ll see how we can help.
To help make sure your order reaches you without any delays, we recommend checking your delivery details before completing your order.
I haven't received an order confirmation. What should I do?
First, check your junk or spam folder and make sure the email address entered at checkout is correct.
If you still can’t find your confirmation, contact us with your name and the email address used to place the order and we’ll check it for you.
Can I combine two separate orders?
Once orders have been placed, we generally can’t combine them. Our fulfilment process begins quickly and each order is processed separately.
An item I want is sold out. Will it be restocked?
Some of our most-loved Montar styles and sizes can sell out quickly.
Where a restock is planned, you may be able to sign up for a back-in-stock notification on the product page. Some seasonal colours and collections are limited and may not return once sold out.
STOCK & DELIVERY
Are all Montar products stocked in Australia?
Not all of them.
We keep a huge selection of Montar favourites in Australia, so these products can be dispatched quickly.
To give Australian riders access to a much bigger Montar range, selected products are also available and these are dispatched from Montar in Europe.
What does "Longer Delivery" mean?
Products marked Longer Delivery aren't currently stocked in our Perth warehouse and are supplied from Montar Denmark.
This means you can shop a much wider selection of Montar styles, colours and sizes without being limited to what we physically hold in Australia.
Please allow up to 15 days for orders containing Longer Delivery products to arrive.
What happens if my order contains Australian stock and a Longer Delivery item?
We like to keep things simple, so your complete order will arrive together.
If your order includes a Longer Delivery item, we’ll bring everything together into one shipment rather than sending your items separately. That means one delivery to look out for and everything arriving together.
Just keep in mind that the Longer Delivery timeframe will apply to your complete order.
Why do you offer products from Denmark?
We want you to have access to more of the Montar collection.
Alongside our locally stocked range in Australia, selected styles, colours and sizes are also available directly from Montar in Europe. Our Longer Delivery range gives you more choice and access to a much wider selection, while we continue to grow the collection available locally in Australia.
SHIPPING & DELIVERY
Where do you ship?
We currently deliver throughout Australia and New Zealand.
Available delivery options and charges are displayed at checkout.
How much is shipping within Australia?
We offer free Australian shipping on orders over $199.
For orders under $199, the applicable shipping charge will be displayed at checkout before you complete your purchase.
How long does Australian delivery take?
For products stocked locally, please allow approximately 2–5 business days for delivery.
Products marked Longer Delivery are supplied via Denmark and may take up to 15 days.
Delivery times are estimates and may vary depending on your location, public holidays, peak periods and circumstances outside our control.
Where are Australian orders dispatched from?
Products held locally are dispatched from Perth, Western Australia.
Do you ship to New Zealand?
Yes! Montar Australia ships to New Zealand.
Shipping options and charges are calculated at checkout based on your order.
Will I receive tracking?
Yes. Once your order has been dispatched, we’ll send you a shipping confirmation email containing your tracking information.
It may take a little while for tracking to become active after your shipping confirmation is sent.
Why isn't my tracking link working?
Tracking information generally becomes active once the carrier has collected and scanned your parcel into its network.
If you've only just received your dispatch email, give it a little time and check again.
Where is my order?
You can follow your delivery using the tracking link in your shipping confirmation email.
If your order is outside the expected delivery timeframe or tracking hasn't updated for an extended period, contact us and we'll be happy to look into it.
My tracking says delivered, but I haven't received my parcel. What should I do?
First check around your property, any safe-drop locations and with other members of your household or neighbours in case the parcel has been left somewhere secure.
If you still can't locate it, contact the carrier using your tracking number. You can also contact us if you need further assistance.
My parcel has arrived damaged. What should I do?
We're sorry to hear that.
Please contact us as soon as possible with your order number and clear photos of the parcel and affected item(s). We'll review the issue and help get it sorted.
Something is missing or incorrect in my order. What should I do?
That shouldn't happen, but if it does, we'll make it right.
Contact us with your order number and details of what's missing or incorrect. Photos are helpful where relevant.
SIZING & FIT
How do I know which Montar size to order?
You'll find a Size Guide on our product pages to help you choose the best fit.
We recommend taking your measurements and comparing them with the size chart rather than relying only on the size you usually wear in another brand.
Are Montar sizes European?
Montar is a European equestrian brand that is imported from Europe to Australia, so products use European sizing.
We've adapted our Australian website and size guides to make choosing your size as straightforward as possible, including Australian size guidance where applicable.
I'm between two sizes. Which should I choose?
It depends on the product and the fit you're looking for. Most of the time we suggest taking a size smaller.
Check the individual product description and size guide first. If you're still unsure, contact us before ordering and we'll be happy to help you choose.
Do all Montar breeches fit the same?
No. Different Montar breeches and riding leggings can vary in rise, stretch, compression and overall fit. For leggings we always suggest taking a size smaller.
Check the product description for information about the individual style and use the size guide before ordering.
Where can I find the size guide?
You'll find a link to the relevant Size Guide on the product page or you can access it here
RETURNS & EXCHANGES
Can I return an item if it doesn't fit or I change my mind?
Yes. We understand that sometimes the fit just isn't quite right.
Eligible items can be returned in accordance with our Returns Policy, provided they are returned within the applicable return period and meet our return conditions.
Please see our Returns Policy for full details before sending anything back.
What condition does my return need to be in?
Returned clothing must be unworn, unwashed and in its original saleable condition with all original tags attached.
Please take care when trying garments on. Items showing signs of wear, washing, odour, makeup, deodorant, animal hair or other marks may not be accepted for return.
Do I have to pay for return postage?
For change-of-mind and sizing returns, return postage is the customer's responsibility unless otherwise stated in our Returns Policy.
We recommend using a tracked postal service, as Montar Australia cannot be responsible for returned parcels until they have been received by us.
Can I exchange an item for another size?
Please refer to our Returns Policy for the current exchange process.
Where a direct exchange isn't available, the quickest option may be to return your original item and place a new order for the size you need.
How long does it take to receive my refund?
Your refund will be processed within 3 days of the returned products being received by us. We suggest always sending returned items via tracked post to avoid items going missing. Missing items cannot be refunded.
Are original shipping costs refundable?
Original shipping costs are not refundable.
Can I return something I bought from another Montar retailer?
No. Products purchased from another Montar retailer need to be returned to the retailer you purchased them from.
Montar Australia can only process returns for purchases made directly through montar.com.au.
What should I do if my item is faulty?
If you believe you've received a faulty product, please contact us before returning it.
Include your order number, a description of the issue and clear photos showing the fault. We'll assess the issue and advise you on the next steps.
PRODUCTS & CARE
How should I wash my Montar clothing?
Always check the care label on your individual garment first, as instructions can vary between products and fabrics.
As a general rule, we recommend washing technical equestrian clothing gently and avoiding unnecessary heat to help maintain the fabric, stretch and technical properties
Can I put my Montar clothing in the dryer?
The general rule is not to put your clothing in the dryer unless otherwise stated. Follow the care instructions on the individual garment.
Technical and stretch fabrics generally benefit from being air dried rather than exposed to high heat.
How should I care for silicone-grip breeches and riding leggings?
Follow the care label and wash your garment inside out.
Avoid excessive heat and harsh washing products, as these can affect technical fabrics and silicone grip over time.
Will the colour look exactly the same as it does online?
We do our best to represent every Montar colour as accurately as possible.
However, colours can appear slightly different depending on your screen, device settings, lighting and the fabric used in the product.
PAYMENTS & PRICING
What currency are your prices in?
All prices on Montar Australia are displayed in Australian dollars (AUD) unless otherwise stated.
Do your prices include GST?
Yes. Australian retail prices displayed on our website include GST where applicable.
What payment methods do you accept?
Available payment methods are displayed at checkout and include major credit and debit cards and accelerated payment options supported by our store.
When will I be charged?
Payment is taken when you complete your order at checkout, including orders containing Longer Delivery products.
Can I use more than one discount code?
Unless specifically stated otherwise, only one discount code or promotion can be applied to an order.
Discount codes generally cannot be combined with other discount codes or promotions.
Why isn't my discount code working?
Check that you've entered the code exactly as provided and that it hasn't expired.
Some discount codes may only apply to selected products, require a minimum spend or exclude sale items. Discount codes also generally can't be combined with another promotion.
If you're still having trouble, contact us before placing your order.
I forgot to enter my discount code. Can you apply it afterwards?
Discount codes need to be entered and successfully applied at checkout.
We can't retrospectively apply a promotional code or refund the difference after an order has been placed.
Can discount codes be used on sale products?
Unless specifically stated as part of the promotion, discount codes may not apply to products already on sale.
Any exclusions or conditions will be communicated with the relevant offer.
ABOUT MONTAR
Who is Montar?
Montar Australia is an Australian clothing brand that brings European equestrian clothing to Australia. Creating riding wear that brings together contemporary style, technical performance and thoughtful fits.
From everyday training to competition day, Montar is designed around what riders actually need – clothing that looks good, feels good and performs in the saddle.
Is Montar new to Australia?
Montar has been worn by riders internationally for years, and Montar Australia now brings the brand directly to Australian and New Zealand riders through our dedicated Australian store.
Is montar.com.au the official Australian Montar website?
Yes. montar.com.au is the official Australian online home of Montar.
It gives Australian and New Zealand customers access to locally stocked Montar products as well as an extended selection available through Denmark.
Where is Montar Australia based?
Montar Australia is based in Western Australia, with our Australian stock held and fulfilled from Perth.
Do you have a physical store?
Montar Australia is primarily an online store and is present at selected equestrian events.
As we grow in Australia, selected Montar products may also become available through equestrian retailers.
Can I become a Montar stockist?
We're always interested in hearing from great equestrian retailers.
If you're interested in stocking Montar in Australia, please get in touch with us with some information about your business, store and customer base.
STILL NEED HELP?
Can't find what you're looking for?
Our FAQ is the quickest place to find answers to most questions, but if you still need a hand, head to our Contact Us page and send us a message.
We'll be happy to help.