Privacy Policy

Montar Australia respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Montar Australia collects, uses, stores and shares your personal information when you visit montar.com.au, make a purchase, create an account, subscribe to our marketing, contact us, or otherwise interact with our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products and services.

Personal information we collect

The personal information we collect depends on how you interact with us and may include:

• your name, email address and telephone number;
• billing and shipping addresses;
• order, purchase, return and transaction information;
• account information and preferences;
• information you provide when contacting us or customer service;
• information about how you use our website, including products viewed, searches, cart activity and purchases;
• device and technical information such as your IP address, browser, device and network information; and
• marketing preferences and interactions with our emails or advertising.

When you make a payment, payment information is processed securely by Shopify and/or the relevant payment provider. Montar Australia does not independently store your complete payment card details.

How we collect your information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe to marketing or contact us;
• automatically when you browse or interact with our website, including through cookies and similar technologies;
• from Shopify and other service providers that help us operate our business; and
• from advertising, analytics, social media and other business partners where permitted by law.

How we use your personal information

We may use your personal information to:

• process and fulfil your orders;
• arrange shipping and delivery;
• process returns, refunds and cancellations;
• communicate with you about your orders;
• provide customer service;
• create and manage customer accounts;
• operate, maintain and improve our website;
• understand how customers use our website and products;
• prevent fraud and protect the security of our website and customers;
• comply with legal and regulatory obligations; and
• send marketing communications and deliver advertising where permitted.

If you subscribe to our marketing communications, you can unsubscribe at any time using the unsubscribe link contained in our emails.

Unsubscribing from marketing will not prevent us from sending transactional communications relating to your orders or account.

Cookies and online advertising

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website and support advertising and marketing activities.

Some cookies are necessary for our website to function. Others may be used for analytics, personalisation and advertising.

Depending on your location and applicable law, you may be able to manage certain privacy and cookie preferences through the options provided on our website or through your browser settings.

How we share personal information

We may share personal information with trusted third parties where reasonably necessary to operate Montar Australia and provide our services.

These may include:

• Shopify, which hosts and powers our online store;
• payment processors;
• shipping, logistics and delivery providers;
• technology and cloud service providers;
• customer service providers;
• analytics providers;
• marketing and advertising platforms; and
• professional advisers or government authorities where required by law.

We only disclose information where necessary for legitimate business purposes, to provide services you have requested, where you have consented, or where permitted or required by law.

Shopify

Our online store is hosted by Shopify.

Shopify processes personal information relating to your use of our store so that it can provide and improve its services. Information you provide through our website may therefore be processed by Shopify and its service providers in countries outside Australia.

You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy and manage certain privacy rights through the Shopify Privacy Portal.

International data processing

Some of the service providers we use may process or store personal information outside Australia.

As a result, your information may be transferred to or processed in countries other than the country in which you live. Where required, we and our service providers take appropriate measures to protect personal information when it is transferred internationally.

Third-party websites and services

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

Data security

We take reasonable steps to protect the personal information we hold against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and transaction records, comply with legal and taxation requirements, resolve disputes and enforce our agreements.

Your rights and choices

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including the ability to request access to or correction of information we hold about you.

Other privacy rights may apply depending on your jurisdiction.

To make a privacy request, please contact us at hello@montar.com.au. We may need to verify your identity before completing certain requests.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.

Children's privacy

Our website and services are not specifically directed towards children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us.

Privacy complaints

If you have a question or complaint about how Montar Australia handles your personal information, please contact us at hello@montar.com.au.

We will review your enquiry and respond within a reasonable period.

Where applicable, you may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.

The latest version will be published on this website with the updated date shown at the top of the policy.

Contact us

If you have questions about this Privacy Policy, would like to make a privacy request or have a privacy-related complaint, please contact:

Montar Australia
Email: hello@montar.com.au
Baldivis, Western Australia, Australia