Shipping policy

Shipping Policy

Last updated: 28 September 2026

At Montar Australia, we want to make getting your Montar favourites as simple as possible.

We ship throughout Australia and New Zealand. Delivery times depend on whether your items are available from our Australian stock or are being sourced from our extended Montar range.

Australia

Standard Delivery

For items available from our Australian stock:

Standard Shipping - $10.95
Estimated delivery: 3–6 business days

Free Standard Shipping is available on Australian orders over $199.

Express Delivery

Where available:

Express Shipping - $19.95
Estimated delivery: 1–3 business days

Express delivery estimates apply to items available from our Australian stock and do not shorten the sourcing time for Longer Delivery products.

Longer Delivery

We want Australian riders to have access to more than just the products we physically hold in Australia. That's why selected products from Montar's extended range are also available to order through montar.com.au.

Products marked Longer Delivery are sourced from Montar's international stock and therefore require additional time before they can be dispatched to you.

Estimated delivery: 15-20 business days.

The applicable delivery timeframe will be displayed at checkout.

If your order contains both locally available products and Longer Delivery products, your complete order will generally be shipped together once all items have arrived and are ready for dispatch.

This means locally available items in the same order may also be delivered within the Longer Delivery timeframe.

We do this so your Montar order arrives together rather than being split into multiple shipments.

Occasionally, circumstances outside our reasonable control, including international freight, customs processing, carrier disruptions or other supply-chain delays, may affect these estimates. If we become aware of a significant delay affecting your order, we will contact you where reasonably practicable.

New Zealand

We ship Montar orders from Australia to customers throughout New Zealand.

Standard Shipping - $19.95
Estimated delivery for locally available products: 5-10 business days

Free Standard Shipping is available on New Zealand orders over $199.

Products marked Longer Delivery have an estimated delivery timeframe of 15-20 business days.

If an order contains both locally available and Longer Delivery products, the complete order will generally be shipped together once all items are available.

International delivery timeframes are estimates and may be affected by customs clearance, border processing, carrier delays or other circumstances outside our reasonable control.

Processing and delivery estimates

Delivery estimates are provided in business days and do not include weekends or public holidays.

Delivery timeframes shown on our Website or at checkout are estimates unless we expressly state that a particular delivery date is guaranteed.

We make reasonable efforts to dispatch orders promptly and to provide accurate delivery estimates. However, once a parcel is in transit, circumstances outside our reasonable control may affect its progress.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer law if an order is not supplied or delivered within an applicable or reasonable timeframe.

Order tracking

Once your order has been packed and dispatched, we'll send you a shipping confirmation email containing your tracking information where tracking is available.

Tracking information may take some time to update after your parcel has been collected by the carrier.

Please use your tracking link for the latest information about your delivery.

Delivery addresses

Please check your delivery address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us at hello@montar.com.au as soon as possible.

We will do our best to update your delivery details before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been handed to the carrier.

Additional shipping charges may apply where an order needs to be resent because an incorrect or incomplete address was provided, to the extent permitted by law.

Authority to leave and safe-drop deliveries

Where a carrier offers authority-to-leave or safe-drop delivery, the carrier may leave the parcel at the delivery address in accordance with the delivery instructions provided and the carrier's applicable procedures.

Please ensure that any delivery instructions you provide are accurate and that the nominated location is suitable for receiving parcels.

If you believe a delivered parcel is missing, please contact us so that we can investigate the delivery with the carrier.

Missed deliveries, unclaimed parcels and returned-to-sender orders

If a delivery cannot be completed, the carrier may leave instructions for redelivery or collection.

It is the customer's responsibility to follow the carrier's instructions and collect the parcel within any applicable collection period.

If an order is returned to Montar Australia because it was:

  • not collected;

  • refused without prior arrangement;

  • addressed incorrectly because of information provided with the order; or

  • unable to be delivered because of circumstances attributable to the recipient,

we will contact you once the parcel has been returned to us.

Where permitted by law, additional shipping charges may apply if you ask us to send the order again.

Nothing in this section limits your rights where the failed delivery was caused by Montar Australia, our carrier or another circumstance for which we are responsible under applicable law.

Lost parcels

If your tracking information has not updated for an unusual period or your parcel has not arrived within the expected timeframe, please contact us at hello@montar.com.au.

We will investigate the shipment with the relevant carrier.

Please do not worry about contacting the courier yourself first. Where we have arranged the delivery, we will work with the carrier to investigate missing parcels and provide any remedy required under applicable consumer law.

Damaged deliveries

Please inspect your order when it arrives.

If your parcel or products have been damaged in transit, contact hello@montar.com.au as soon as reasonably possible and provide:

  • your order number;

  • a description of the issue; and

  • photographs of the parcel and affected products where possible.

Please retain the packaging while we investigate, where reasonably practicable.

We will assess the issue and provide an appropriate remedy where required.

Nothing in this section limits your rights under the Australian Consumer Law, New Zealand Consumer Guarantees Act or other applicable consumer protection laws.

Customs, duties and taxes - New Zealand

New Zealand orders are international shipments.

Depending on the value and circumstances of your order, GST, customs duties, import charges or other fees may apply.

Where taxes, duties or import charges are collected at checkout, this will be shown before you complete your purchase.

Where charges are not collected by Montar Australia at checkout, the recipient may be responsible for any applicable charges imposed by New Zealand authorities or other relevant parties.

Customs requirements and thresholds may change, and customers should check current New Zealand requirements where relevant before ordering.

Delays caused by customs or border processing may affect estimated delivery timeframes.

Nothing in this section limits any rights available under applicable New Zealand consumer law.

Product availability

We work to keep the stock availability displayed on montar.com.au as accurate as reasonably possible.

For products sourced from our extended Montar range, availability may change between the time stock information is received and the time your order is processed.

If an item you have ordered becomes unavailable or we are otherwise unable to supply it, we will contact you as soon as reasonably practicable.

Depending on the circumstances, we may offer an alternative where appropriate or issue a refund for the unavailable item.

We will not substitute a different product without your agreement.

Delays outside our reasonable control

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs or border delays, industrial action, transport disruptions or significant international supply-chain interruptions.

Where this occurs, we will take reasonable steps to assist and minimise the impact on your order.

Delivery estimates may need to be extended where such circumstances occur.

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded.

Consumer rights

This Shipping Policy operates alongside your rights under applicable consumer protection laws.

For Australian customers, our products come with guarantees that cannot be excluded under the Australian Consumer Law.

For New Zealand customers, applicable rights may arise under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

These statutory rights are not excluded or restricted by this Shipping Policy.

Questions about your delivery?

We're happy to help.

Please contact:

Montar Australia
Email: hello@montar.com.au

PO BOX 4280. BALDIVIS WA 6171